Changes & Cancellations

TravelGO will agree refunds for all canceled tours if applicable, in its sole discretion. In order to claim or process a refund, customers must send a refund request to Tourscozumel1@hotmail.com within 15 days of tour´s date.

In case of cancellation by the customer, TravelGO will make every effort to ensure the best protection for you. However, late cancellation can result in compensation claims from local tour operators. All cancellations must be sent to TravelGO by e-mail to Tourscozumel1@hotmail.com

In accordance with standard business practices, TravelGO is obligated to charge customers cancellation fees at a percentage of the full price as follows:

• If cancellation occurs more than 2 weeks before departure – FULL REFUND.
• If cancellation occurs within two weeks before departure – 80% REFUND.
• If cancellation occurs within a week before departure – 50% REFUND.
• If cancellation occurs less than 24 hours before departure – NO REFUND.
• NO-SHOWS ARE NOT REFUNDED.

No refund will be made to any customer who chooses not to participate on the tour, once in the meeting point, for any circumstances such as weather conditions, when in accordance with the tour operator the tour is safely operable.

If for any reason you need to cancel your tour, you may do so with a maximum of 168 hours (7 days) before your scheduled tour, no questions asked. If cancellation occurs after that time it will only apply a 50% refund and if cancellation occurs less than 24 hours before departure, no refund will be made. In TravelGO we oriented all of our efforts to ensure the best protection for you, however, late cancellations can result in compensation claims from local tour operators.

In order to cancel your tour, please contact us to the following e-mail: Tourscozumel1@hotmail.com making sure to have your booking number available when doing so.