- Your tour booker
In booking any tour for any destination, TravelGO (hereinafter referred to as TravelGO) acts only as an independent agent of the services offered by the local tour operators. Your booking expressly release TravelGO for any liability, of any kind, for such participation, including all personal belongings such as cameras, smartphones, handbags, etc., TravelGO is not responsible for their loss, damage or theft while the tour is being operated. We highly recommend you not to leave your possessions unattended at any time.
TravelGO acts in good faith, and cannot be held responsible for any tour operator, defaults or delays. TravelGO reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. Customers are obligated to follow the directions of professionals, such as tour guides, regarding safety and regulations. TravelGO does not assume any responsibility for accidents caused by reckless behavior, or failure to notify of any special or medical needs. Please note that your participation in any tour may also be subject to the local tour operators Terms and Conditions.
Bookings occur through the website www.travelgo.global, any booking shall be deemed as an offer by you to purchase the tour of your choice. No contract between you and TravelGO shall come into existence until TravelGO accepts full payment and issues a confirmation invoice, your reservation may not be confirmed until the responsible tour operator confirms availability and you receive your electronic ticket in your e-mail. The booking customer accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.
By submitting a booking, you warrant and confirm to TravelGO that you comply with these arrangements. You further validate that all information submitted is accurate and up to date to the best of your knowledge. TravelGO does not accept liability for any problems which arise due to insufficient or inaccurate information provided by the customer.
All of the tour descriptions at TravelGO are verified and published by our team, with information we got from local tour operators. In the extremely rare case your tour does not represent the description read at www.travelgo.global these tour operators will take full responsibility and any complain must be resolved with them at the same moment. Any claim regarding your tour must be addressed in the court of general jurisdiction where the tour operator is located, in respect with the laws of that specific jurisdiction.
It is customer´s full responsibility to make sure that all arrival and departure times/dates of their cruise, flight or hotel reservations are in accordance with the tour schedule, being aware of the possible time difference at local destination.
If your cruise or flight itinerary changes, please be sure to let us know as soon as possible to Tourscozumel1@hotmail.com so we can arrange your accommodation on a different day and schedule. TravelGO can only guarantee a full refund if your cruise or flight does not get to its destination for any reason that is not under customer´s control.
In case you have any comments regarding any tour, please be sure to contact the tour operator in place or to TravelGO´s customer service department at Tourscozumel1@hotmail.com as soon as possible in order to provide us with the opportunity to address it properly.
TravelGO assumes no liability for comments that are not properly brought to our attention with sufficient notice for us to resolve or attempt to resolve them. Any comment made after the completion of a tour must be received within 30 days of the end of the tour. Client acknowledges and agrees that TravelGO will not accept any liability for comments received after this period.
All of the posted prices in this website are in U.S. Dollars and they are subject to any changes at any time. As TravelGO is committed entirely with customers care and satisfaction be sure that we will respect the price published at your booking time, even though if the prices changed before operation.
If you would like any further information or have any comments about our Terms and Conditions or any other aspect of our service, please contact us by any of the methods shown below:
Phone: (987)8729530 EXT 40 | Email: Tourscozumel1@hotmail.com